Shipping

At Party Direct, we have chosen FedEx as our preferred shipper in order to guarantee your order arrives swiftly and securely. Once your order is on its way, we\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\’ll send you a confirmation email with a tracking number so you can monitor your shipment.

• All orders placed Monday thru Friday by 9:00 am Eastern Standard Time (EST), will ship the same day unless your shipment is an LTL shipment which will ship out the following day. All orders received after 9:00 am EST, may not ship out until the next business day.
• Note that shipments to Alaska, Hawaii, Mexico, or Canada, please contact our customer service at 800-548-7868, Monday through Friday, 8:00 am to 5:00 pm Eastern Standard Time for an accurate cost.
• Expedited Shipping: 1 and 2 Day Shipping, please contact customer service for an accurate cost as rates change periodically.
• If you place your order on a Saturday, Sunday, or Holiday, your product will not ship until the following business day.
• All freight policies and rates are subject to change without notice.

Please refer to the delivery chart for an estimated timeframe for when your packages will arrive, however it is important to note unforeseen circumstances such as inclement weather can impact the delivery timeline.

Returns Policy

As a customer-focused organization, Party Direct strives to ensure that each purchase meets your expectations.  However, we understand that there may be rare instances where you are not entirely satisfied with your purchase.  In this situation, please call us within 30 days for return instructions.  To be eligible for a refund, items must be in their original, unused, and unopened condition. Return shipping costs are the customer’s responsibility.  Please call us at 800-548-7868, EST, to get returned shipping instructions.

Once you receive your order, please inspect the items immediately.  If you notice any defects, damages, or discrepancies (receiving an incorrect item), with your order, contact us immediately.  If you are able to provide us with a photo of the issue, it will assist in expediting the evaluation process, allowing us to resolve the matter quickly.  Depending on the issue, you will receive a replacement or correct item, or a refund.  We may need to issue a FedEx call tag to have the damaged, defected, or incorrect item picked up.

Once the product(s) is/are returned and inspected, if the claimed issue is found to be accurate, a refund will be processed promptly in accordance with our company’s return policy. Customer service is of utmost importance to us, and we are dedicated to providing a seamless return process for all of our valued patrons.